The NITA Service Desk is the single point of contact for e-Government service delivery to all Ministries, Departments, Agencies and Local Governments.
The Service Desk was set up to help streamline operations and create efficiency through tracking and timely resolution of requests.
To improve customer satisfaction through timely responses, escalations of user requests, shorter resolution times and availability of multiple communication channels.
NITA-U provides technical support and advice for critical Government Information Technology systems which includes services such as those listed below;.
NITA-U has realized success in the provision of advisory services particularly project management of the few examples in the table below.
Under the Strategy for Rationalisation of IT services across Government MDAs, NITA-U providing is currently providing bulk Internet Bandwidth to Government through the National Data Transmission Backbone Infrastructure (NBI).
The overall objective of the bulk purchase of internet bandwidth by NITA – U is to:
