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Frequently Asked Questions And Answers

What's NITA-U's vision statement?

"Lives transformed through e-services delivery"

What is a pandemic?

There is no universally applicable definition. However, it can be said that a pandemic is the increased and sustained propagation of an extraordinary infectious human disease that rapidly affects all parts of the world and a large part of the global population

Where did the new coronavirus appear?

SARS-CoV-2 is a new strain of coronavirus that had not been seen in humans before. The epidemic began in the Chinese city of Wuhan, capital of the Hubei province. At first, the epidemic seemed to be linked to the South China Seafood City market. This market hosts merchants for seafood, poultry, bats, marmots and other wild animals, which indicates a probable animal origin of this virus. The virus was later confirmed to also transmit between humans. Cases have since been discovered in other regions of China and in other countries, often linked to a previous visit of Wuhan. The health authorities of the various affected countries are currently investigating this new coronavirus and the sources of the contamination.

Definition of Corona Virus?

Coronaviruses (CoV) are a large family of viruses that cause symptoms ranging from the common cold to more serious illnesses, i.e. the Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The new coronavirus (nCoV) is a new strain of coronavirus that had not yet been identified in humans. COVID-19 is the infectious disease caused by the latest discovered coronavirus (SARS-CoV-2). This new virus and disease were unknown before the outbreak in Wuhan, China, in December 2019. COVID-19 infection remains mild in 80% of cases. In order to delay spreading among the general population and to protect vulnerable and fragile groups in the population, it is important to take a certain number of precautions.

What is the capacity of the Backbone Infrastructure to support the Free Wi-Fi initiative?

The NBI is reliable and has redundancy therefore will meet Wi-Fi needs 100%

How reliable is the internet connection?

We intend to offer reliable service of up to 99.7% availability

What speed can the internet users expect?

We shall be achieving maximum speeds up to 2mbps. Free Wi-Fi is a best-effort service intended to give basic access to the internet.

How have the security concerns been addressed?

As NITA-U, we implemented industry standard security controls and measures in order to provide a safe and secure service

Isn’t NITA-U competing with ISPs who are operating in the similar space?

The provision of services is the primary responsibility of Government complimented by the private sector for various reasons. If you take the health sector as an example, you cannot say Mulago is competing with IHK, rather that they complement each other.

Why the start in Kampala CBD and some areas in Entebbe where there are fewer users at that time period?

We are rolling out the service based on our current footprint of the national backbone. More areas will be connected within the next Financial Year