Frequently Asked Questions

Coronaviruses (CoV) are a large family of viruses that cause symptoms ranging from the common cold to more serious illnesses, i.e. the Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The new coronavirus (nCoV) is a new strain of coronavirus that had not yet been identified in humans. COVID-19 is the infectious disease caused by the latest discovered coronavirus (SARS-CoV-2). This new virus and disease were unknown before the outbreak in Wuhan, China, in December 2019. COVID-19 infection remains mild in 80% of cases. In order to delay spreading among the general population and to protect vulnerable and fragile groups in the population, it is important to take a certain number of precautions.

SARS-CoV-2 is a new strain of coronavirus that had not been seen in humans before. The epidemic began in the Chinese city of Wuhan, capital of the Hubei province. At first, the epidemic seemed to be linked to the South China Seafood City market. This market hosts merchants for seafood, poultry, bats, marmots and other wild animals, which indicates a probable animal origin of this virus. The virus was later confirmed to also transmit between humans. Cases have since been discovered in other regions of China and in other countries, often linked to a previous visit of Wuhan. The health authorities of the various affected countries are currently investigating this new coronavirus and the sources of the contamination.

There is no universally applicable definition. However, it can be said that a pandemic is the increased and sustained propagation of an extraordinary infectious human disease that rapidly affects all parts of the world and a large part of the global population.

Symptoms vary from moderate to severe respiratory infection, accompanied by fever, coughing and breathing difficulties. Seniors and people with pre-existing chronic illnesses seem more vulnerable and at risk of complications. The incubation period, the time between contamination and the appearance of the first symptoms of COVID-19 infection, is maximum 14 days.

No. Only a test on respiratory secretions is currently available to detect the presence of the new coronavirus

A laboratory test carried out on medical prescription can identify the SARS-CoV-2 virus infection. However, this test is of no use in the absence of symptoms. Your personal physician is in the best position to assess the value of the test in your case. If needed, contact your physician via telephone. Do not go to a physician's office.

The test result is sent to the physician who requested the test, through a secure channel, who communicates it to the patient without delay. The result is also sent to the Health Inspectorate, in application of the law of 1 August 2018 on the compulsory declaration of certain diseases. At the patient’s request, the result can also be passed on to his/her physician.

The COVID-19 infection is transmitted by people carrying the virus. The disease can be spread from person to person through respiratory droplets expelled from the nose or mouth when a person coughs or sneezes. These droplets can persist for some time on objects or surfaces around the person in question. An infection with COVID-19 can occur if you touch these objects or surfaces and then touch your eyes, nose or mouth. COVID-19 can also be contracted by inhaling droplets from a sick person who has just coughed or sneezed. This is why it is important to keep a distance of more than two meters from a sick person and to respect basic hygiene measures

COVID-19 is not a sexually transmitted disease. However, the virus being present in the respiratory secretions and being able to be transmitted by direct contact of person to person, sexual intercourse is favorable to a transmission of the virus, if one of the partners is infected

According to what is currently known, the SARS-CoV-2 does not seem to pose a particular threat to pregnant women. Pregnant women are therefore not subject to additional protective measures other than those normally recommended in the context of their pregnancy. To this day, the coronavirus has not been associated with fetal anomalies or a heightened risk of a premature birth.

Source: ECDC:

Source: CDC:

According to what is currently known, the SARS-CoV-2 does not seem to pose a particular threat to pregnant women. Pregnant women are therefore not subject to additional protective measures other than those normally recommended in the context of their pregnancy. To this day, the coronavirus has not been associated with fetal anomalies or a heightened risk of a premature birth.

Source: ECDC:

Source: CDC:

Stay home. Limit your social contacts to the strict minimum. Leaving your house is restricted to the following activities:

• purchase of food, pharmaceuticals and basic necessities,

• purchase of agricultural, viticultural, horticultural and forestry products,

• going to health services,

• going to the place of work for the exercise of the professional activity,

• assistance and care for the elderly, minors, dependent people, disabled people or particularly vulnerable people,

• going to social security services in case of an emergency,

• going to financial and insurance institutes, as well as postal services, in the event of an emergency,

• going to commercial entities and service providers as listed under the question: "Which commercial activities continue to be available?"

• individual outdoor leisure activities or limited to people living together, excluding gatherings and under the condition that an interpersonal distance of two metres is respected.


At this time, there is no evidence that pets such as dogs or cats can be infected with the new coronavirus. However, it is always a good idea to wash your hands with soap and water after contact with pets. This protects you against a variety of common bacteria such as E.coli and Salmonella that can pass from pets to humans. According to the World Health Organization, the subsequent predominant route of transmission is human-to-human.

At this stage, there is no vaccine yet. Research is ongoing.

There is no specific treatment at this time, although research is ongoing. The treatment is therefore mainly symptomatic, i.e. it is similar to the treatment for a cough, respiratory problems or high temperature. There is currently no scientific evidence linking ibuprofen to the aggravation of COVID-19 infection. Generally speaking, if you have a fever, it is recommended to rely on paracetamol. However, if you are currently undergoing an ibuprofen treatment, especially for a chronic illness, do not cease the treatment without prior consultation of your physician.

General physicians' practices will limit themselves to treating the most severe and/or urgent medical conditions. Your physician is obliged to refer you towards the best possible care for you. If your physician is unavailable, he has to redirect you to another physician who provides continuity of care for his patients. If you are showing acute respiratory infection symptoms, your physician will direct you to one of the diagnostic centres at the Medical centres.

In order to ensure the proper functioning of the Medical centres, please only visit the Medical centres as directed by your treating physician. Each Medical centre provides a rapid care circuit for patients according to the following organisation: reception and triage - medical consultation - sampling. Options for setting up a similar medical structure in the East of the country are being analysed.

The current crisis can be particularly worrying for people. Fear and anxiety can sometimes be overwhelming, especially in cases of social isolation. • Choose reliable sources of information such as the government website and limit the amount of time you consume online media (check these media 1-2 times a day). • Be aware of your anxiety. Observe when you feel anxious and try to understand why. Focus on the here and now, don't brood over uncertainties. • Stay close to your usual routine. • Talk to calm people. • If you feel that your anxiety is becoming more and more pervasive, you can call toll free. e.g. 0800-100-066

The same precautions should be taken as for any other respiratory infection.

1. Most importantly: wash your hands regularly and properly.

2. Do you cough or sneeze? Do it in a tissue or in the crease of the elbow. Throw the tissue in a bin with a lid.

3. Avoid shaking hands or kissing.

4. Avoid close contact with sick people (keep a distance of at least 4 meters).

5. Stay home if possible.

6. Avoid touching your face with your hands as much as possible.

Individuals are considered vulnerable if they are over 65 years of age or if they are already suffering from one of the conditions mentioned hereafter. Those conditions are: • Diabetes • Cardiovascular diseases • Chronic diseases of the respiratory tract • Cancer • An immune deficiency due to a condition or therapy

If you absolutely have to go out, observe the following recommendations:

• Go shopping outside of peak hours, if possible,

• Avoid places where it is not possible to keep a security distance of at least 4 metres;

• Avoid public transport; If you need to exert an economic activity, contact your physician by teleconsultation. In this way, you will be able to clarify whether you can continue your economic activity.

Protect yourself from coronavirus in the same way you'd do for the flu.

Observe the 6 protective measures and avoid poorly ventilated areas with many people.

Immuno-compromised people protect themselves like vulnerable people. Only people for whom the attending physician has already prescribed specific protective measures (such as wearing a mask in a hospital) should continue to follow these prescriptions.

Wearing a mask in a preventive manner is not recommended by the World Health Organisation (WHO) as a means to avoid contamination with the COVID-19 virus. The WHO recommends that health personnel, who themselves have respiratory symptoms, should wear a surgical mask to avoid contaminating others. The use of special masks (FFP2) to prevent infection with coronavirus only makes sense in hospitals where patients infected with coronavirus are treated and for the analysis of the body material of these patients. Wearing an FFP2 mask is necessary for healthcare personnel when a test (nasal swab) is performed on a patient. Similarly, the laboratory technician must wear a surgical mask to be able to handle respiratory samples.

Isolation applies to people who have a confirmed infection with SARS-COV-2. This measure is designed to prevent the infected person, who is contagious, from spreading the infection to his surroundings. Isolation is prescribed by the physician for a minimum of 14 days after the onset of symptoms. During this period of confinement at home, contact with other people must be avoided and a surgical mask must be worn whenever the infected person is in the presence of others.

Auto-isolation applies to people who have symptoms of illness compatible with COVID-19 but whose infection is not confirmed. They should stay home for 7 days from the onset of symptoms and avoid contact with other people if possible. Once the symptoms have disappeared, they must stay at home for 24 more hours.

The auto-quarantine applies to people who have had intimate contact or who live in the same household as a person who is confirmed to be infected. They must stay at home during seven days counting from the day of the confirmed diagnosis. During this period, contact with other people should be avoided. During the seven days following a self-quarantine, self-monitoring should be carried out.

Auto-monitoring lasts 14 days and applies to people who are likely to have been infected with the virus through contact with a sick person. The purpose of auto-monitoring is to detect symptoms of infection as soon as they appear. The person under auto-monitoring measures his or her temperature twice a day and makes sure there are no breathing problems or coughing. During auto-monitoring, normal activities can be continued.

As more and more cases have appeared in Europe and Luxembourg and as it has become clear that it is impossible to keep the virus from spreading throughout the general population, the control strategy has been adapted. The strategy does not rely on formal preventive quarantine measures anymore, but instead focuses on isolation, auto-isolation and auto-quarantine. From now on, the accent lies on the protection of fragile populations at risk of severe complications.