GOU IT ServiceDesk

Who we are:

The NITA Service Desk is the single point of contact for e-Government service delivery to all Ministries, Departments, Agencies and Local Governments.
The Service Desk was set up to help streamline operations and create efficiency through tracking and timely resolution of requests.

Goals:

To improve customer satisfaction through timely responses, escalations of user requests, shorter resolution times and availability of multiple communication channels.

How can we help you?

We are your single point f contact for all problems, requests and queries.

• We provide IT support; answering questions and resolving problem that prevent you from getting your job done.
• We assess and identify solutions to problems.
• We treat all issues with urgency and follow up, closely, on issues that cannot be resolved immediately by helpdesk.
• We provide guidance about products/services offered by an institution to its clients.
• We service level agreement tracking and monitoring.

How to reach Service Desk?

Email: servicedesk@gou.go.ug
Contact: +256 417 801053 / +256 759 848 259 / +256 781 791141