The NITA-U Strategic Plan 2020/21-2024/25 provides a paradigm shift in the way NITA-U will provide services to Government. The implementation of the strategy is expected to be delivered through implementation of 5-year National Development Plan (NDPIII) with first two years already implemented. The strategic plan through the Digital Transformation Programme provides strategies to develop digital infrastructure, digital skills, digital innovations, close access and usage gaps and encourage digitization across the entire economy.

Satisfaction of the NITA-U customer who is an MDA/LGs/Government service delivery unit or citizen comes first and everything else is driven towards that goal. The process of delivering value to the customer has been clearly defined and the right resources have been aligned through the IT Service Delivery Model and guided by NPDIII.

The Strategy has been informed by stakeholder expectations of NITA-U as stipulated in the Digital Transformation Programme in order to contribute to attainment of the National development priorities in Uganda’s vision 2040 as well as emerging issues within the ICT global arena. To this end, the new strategic agenda focuses on three strategic pillars for the next five years i.e. Service delivery excellence, Operational excellence and relationship excellence.

The strategic objectives will be pursued across the three priority areas resulting in a number of outcomes such as a complete transformation in public service delivery, increased access to ICT by all regions especially the underserved regions, reduction in the cost of internet bandwidth and Government savings through rationalization of ICT services.