NATIONAL INFORMATION TECHNOLOGY AUTHORITY (NITA-U) ANNUAL REPORT FOR FY2019/20

The NITA-U Strategic Plan 2018-2023 provides a paradigm shift in the way NITA-U will provide services to Government. Satisfaction of the NITA-U customer who is an MDA/LGs/Government service delivery unit or citizen comes first and everything else is driven towards that goal. The process of delivering value to the customer has been clearly defined and the right resources have been aligned through the IT Service Delivery Model.