Government of Uganda Social Media Guide

The Government of Uganda recognizes the importance of Information and Communications Technology (IT) in economic development and has initiated major steps to promote its use. One of the major initiatives is to improve IT infrastructure so as to bridge the digital divide and lower the cost of communication.


The government is leveling the ground through formulation and implementation of policies and regulations aimed at attracting investments in the sector. There has been tremendous growth in the number of Institutions providing Internet services, suppliers of computers and related accessories/equipment which have stimulated the introduction IT Services such as Social Media where users can interact and share information in real time in a variety of formats such as text, video, pictures and audio among others.


Cabinet in May 2013 directed the Ministry of Information and Communications Technology (MoICT) to ensure that every Government Ministry, Department and Agencies (MDAs) opens a Twitter and Facebook account to improve communication with the Public.
The Government of Uganda is committed to the principles of Open Government, which means transparency in process and information participation by citizens in the governing process public collaboration in finding solutions to problems, and participation in the improved well-being of the citizens.


Accordingly, the Government is committed to engaging effectively with its citizens in a meaningful, accountable, responsive and equitable way.
In light of the above, NITA-U within its mandate embarked on the development of these guidelines to facilitate secure usage of Social Media (Facebook and Twitter etc.) for efficient exchange of Information across Government Ministries, Departments and Agencies (MDAs) as well as improving effectiveness of communication, sharing of information and open engagement and discussions with the Public.