Consumer Advice - 2
Where to Report
consumerprotection.nita.go.ug is where you can report online transaction scams. Your complaints help consumer protection agencies around the world spot trends and work together to prevent international scams.
Are you disappointed by a product or service you have paid for?
- Return to the Provider/Supplier
You can solve many consumer problems by calling the Supplier, or if you bought the item online, by returning to the website. Do this as soon as possible because some retailers have time limits on returns and refunds. With each person, calmly and accurately explain the problem and what you would like them to do. Keep a record of your conversations — who you spoke with and when, and what action they promised.
- Write a Letter
If a call does not work, use these tips to draft an effective complaint:
Be clear and concise. Describe the item you bought and the problem, including serial or model numbers, and the name and location of the seller.
State exactly what you want to be done and how long you are willing to wait for a response. Be reasonable.
Do not write an angry, sarcastic, or threatening letter. The person reading your letter probably is not responsible for the problem but may be very helpful in resolving it.
Include copies of relevant documents, like receipts, repair orders, and warranties. Keep the originals.
Provide your name, address, and phone numbers. If an account is involved, be sure to include the account number.
You may want to send your letter by certified mail and request a return receipt. You will have proof that the company got your letter and who signed for it.
- Get Assistance
If the letter and follow up bring no results after up to 30days, you may want to contact the National Information Technology Authority Uganda (NITA-U) at consumerprotection.nita.go.ug for help.